To contact a property manager in Mexico you do not need to be in Mexico, and you do not need to make a call. This page holds a request form and nothing else that could be dialled or written to; the other way through is the WhatsApp bubble that sits in the lower right of every page, on a number the site never puts on screen.
What follows is the mechanics of it, written out because an owner who cannot walk in and ask has to read them somewhere: what each of the fields is for, what is never asked of you, who opens the request, what returns in writing, and how long what you wrote survives if nothing comes of it. They are the questions to ask a property manager before a first document is signed, asked here of ourselves.
The request is seven fields long and six of them are required: your first name and your last name, an email address, a WhatsApp number with its country code, how many properties are to go under management, and what kind of property it is. The seventh belongs to your side of the border rather than to the house: an hour at which a call would reach you awake.
Nothing on that list is a document, and nothing on it belongs to a bank. The form has no attachment field and no place to upload a file — its seven inputs take text, an email address and a telephone number, and nothing else — and the privacy notice states that this site collects no asset data, no financial data and no sensitive personal data, buys no databases, and obtains nothing about you from third parties.
Where the house stands is not among the six either. An address is what a visit needs, and it is the visit that closes the numbers: what leaves this page is an estimate written before anyone has crossed a threshold.
Angela Echegaray, who runs this office, reads every valuation request herself and answers it in writing. From there it passes to the director this office puts on your house, and it stays in writing: two people, not a queue.
You may write in English. Every page of this site is published in two languages — a property manager for foreign owners is read in both — and the language switch at the top of this one leads to the same request in Spanish.
How to hire a property manager, from here, is that same chain run to its end: a written request, a written estimate, and a contract drawn from the same answers you gave at the start.
One written reply, within 48 hours, and nothing after it. What it contains is a year of projected earnings for the house, the fee that would be charged against them, and the operating plan that has to hold for either number to be real: the property management quote is inside that first message, not a step that follows it.
There is no property management consultation to book before that message, and no call is required at any point of it. If your house is not one this office should take on, the same message says that instead.
The homes are looked after every day. The desk that writes to you keeps Monday-to-Friday hours, and it writes once: whatever happens after that message is yours to start.
If the valuation leads nowhere, what you sent is destroyed after twelve months. If it leads to a contract, how long it is held stops being our decision and becomes a matter of Mexican tax and commercial law, and those same answers turn into the file the house is run from.
It is never shared for a commercial purpose: not for sale, not handed on, not published anywhere. Two sets of hands touch it besides ours — the hosting of this site and the system that keeps track of contacts — and both are bound to secrecy while working on our behalf; the authorities see it only where a Mexican law obliges us.
| What the notice commits to | The term |
|---|---|
| A reply to your request | Once, in writing, within 48 hours |
| Your request, if no contract follows | Twelve months, then deleted |
| An answer to an ARCO request | Twenty business days at most |
| An accepted ARCO request taking effect | Fifteen business days |
| Commercial messages you did not ask for | None: the notice declares no secondary purposes |
Every row of that table is written in the notice published on this site, not in this page.
You do not have to come back here to send it. Whatever page you were reading when the question came up already had the request at the foot of it, and it arrives the same way, because it is one component and not a copy per page.
What this office actually does is set out on the property management services pages, one for the care of the house itself, one for the calendar when it is rented, one for the statement that arrives each month. Each area with a page of its own is listed on the areas we serve, and the office itself is described on the page about who we are.
From wherever you happen to be: no address in Mexico is needed for it, and nobody has to appear anywhere. You send it as you sent the first request, with ARCO written into the Type of property field, and the clock that starts is counted in business days — twenty of them at the outside — not in the days of your own week.
No. There are no advertising cookies here, nothing that profiles you, and no tracker belonging to anyone else embedded in the page. One thing is written to your browser and one only: a technical marker that keeps the opening animation from playing twice in a visit, and closing the tab removes it.
You write it into the seventh field, and because that field is free text you can leave a window rather than an hour: a stretch of your own afternoon, instead of a clock reading you have had to convert. Nothing on the form obliges you to fill it in.
Nothing you typed is lost. The failure message says so and leaves what you wrote on the screen, and the request goes when you try again. One of the checks is written for your case in particular: the WhatsApp field asks for the country code if you are outside Mexico.
GEMA Properties, S.A.P.I. de C.V., an office based in Ciudad de México. The notice that governs the request is issued under Mexico's federal personal data protection law, the LFPDPPP, and where its English and Spanish texts differ the Spanish one is the version that governs.
Nothing else is asked of you here, and nothing else is sent to you afterwards.