Your home works while you are away.
And you find it better than you left it.
Private management office for exceptional homes in Mexico.
A boutique experience, for you and for your guests.
Nine services under one management.
One office for everything, whether you are in the country or outside it: receiving guests and caring for the home, all twelve months.
24/7 guest line
Multilingual. All communication goes through us. You do not receive messages.
Who enters your home
Official identification from whoever books and a damage deposit on every stay. Noise and occupancy monitoring while guests are in the home: if the limit is exceeded, the office answers the alert.
Housekeeping and linens
Hotel standard. Numbered linen inventory. Photographic inspection after every departure.
Preventive maintenance
Humidity, salt air, mold, and air conditioning on the coast. Each home has its annual schedule, and the work is done before the failure, not after.
Utilities and HOA
Water, power, internet, and HOA dues, paid before the due date. Every payment with its receipt, in your statement for the month.
Photography and furnishings
Professional photography of every space and the furnishings the home needs in order to receive guests. The home is presented once, well.
The taxes, up to date
RFC (tax ID), CFDI (Mexican tax receipt), reconciliation of ISR and IVA, ISH. Platform withholdings reconciled line by line.
The permits of the home
RETUR-Q and Protección Civil approval in Quintana Roo. Padrón de anfitriones (host registry) in Ciudad de México. The notices for your fideicomiso (bank trust) are filed on time with the trustee institution.
What the home needs next year
Once a year you receive the list of what should be replaced and what should be renewed. You decide what goes in, and it is put in writing.
The home receives the same attention, whoever is in it.
Additional services, apart from the management. You request a transfer, a chef, or a reserved table from the same office that manages your home; your guests request through the same channel. Each service is quoted in advance and billed to whoever uses it.
Private driver
Airport transfers and a car at your disposal by the day, with an assigned driver.
Private flight
You give the date and the destination. Operator, permits, crew, and the transfer to the home are coordinated.
Chef and staff in the home
You say the day, the hour, and how many are coming. The pantry stocked, the chef confirmed, the staff in the home when you open the door.
Restaurant reservations, outings, and guides
Different in every market. The team that operates there chooses them one by one. Never a catalog.
You arrive at your home, not at your guests' home.
Most managers turn owners into visitors in their own homes. You arrive at yours, and you are received by the person who manages it all year: that person knows the home, knows who works in it, and knows how you like it. You say it once. The services you use are billed separately from your management fee.
You read every line.
On the 5th the deposit arrives and, with it, the statement for the month: what came in through each channel, what went out, and what is left. In your private area are the bookings, the documents, and the calendar, where your dates go in ahead of any guest's.
Example. The figures are illustrative; the format is the one you receive each month.
Your home is in order. You have the receipt.
Every stay is photographed.
Before every arrival and after every departure. Liability and contents insurance, current and in your name.
You receive the net. And the accounting of how it was reached.
This office handles the money of your home from beginning to end: it collects from the channels, pays housekeeping, maintenance, utilities, and HOA dues, and delivers the net to you on the 5th in the account you specify. Nothing is offset by estimate: every item of income and every expense arrives with its receipt in the statement for the month, and your accountant can review it line by line.
The same person always answers you.
A property director runs your home all year: she authorizes the expenses, coordinates the vendors, and answers when you write. There are no messaging groups and no call center.
A home that is rented generates records, filings, and notices every month. They are the ones above: they are opened, filed, and archived in this office, with their receipt. You consult them whenever you want; your accountant does as well.
The team that operates your home lives where your home is.
A market opens when someone who can be at the home at seven in the morning already lives there. The registrations, the permits, and the night cap of each state are handled by that same team.
The experience of the owners who entrusted us with their homes.
Martha and Carlos manage our villas in Acapulco. They send us updates whenever some maintenance is needed, and they consult us before spending anything. Communication is very good, and we know the properties are well cared for even when we are not there.
Roberto T. We have several apartments in CDMX, and Michel and Natalia handle the whole operation. We like that we know directly the people who look after our properties, and we always know what is going on.
Mariana G. Héctor knows the Cancún area very well, and it shows in the way he manages. He resolves any situation with the guests quickly, and he keeps our home in very good condition.
Fernando R. From the first call with Ángela the communication was very good. She understood what we were looking for with our home in Tulum and explained clearly how they would work. Since then everything has been simple, and the payments arrive on time.
Laura M. With the previous management I almost always found out about problems too late. Now I receive updates on the state of the property, and they consult me before making any expense. The communication has been much clearer.
Ernesto V. At first I found it hard to leave the management in someone else's hands, but from the start the communication was very clear and close. The payments arrive on time, and I no longer have to keep track of every booking.
Gabriela S. We have several apartments, and coordinating calendars, guests, and cleanings took a lot of our time. GEMA organized the whole operation and kept the staff who already worked with us. Now everything is more orderly and easier to follow.
Paola C.
At GEMA we turn the management of your home into an experience that is simple, profitable, and transparent. We bring the international standard of property management together with close, personal attention, and we take care of everything: from the commercial strategy and the bookings to guest service, the daily operation, and the reporting. Every home is managed as if it were the only one, with one clear objective: to bring it to its full potential, while you keep the peace of mind of having it all under control.
Angela Echegaray Blanquicet
Angela set the standard of this office and answers for every home it manages.
She is from Ciudad de México. She studied Business Administration and Management with a specialization in International Business at the Universidad Anáhuac México, and from her university years she turned toward hospitality and property management. Her time at Grupo Marriott —administration, guest service, and business development— is where the standard used in this office comes from: she founded GEMA to bring that hotel standard to private homes. As general director she personally oversees the quality of every home under management. She reads every request for a valuation and answers in writing.
Everything begins in writing and continues with the director assigned to your home.
Request a private valuationStarting takes four steps. This office handles the rest.
the valuation.
Six pieces of information are enough to begin. You receive in writing the income estimate, the operating plan, and the management fee. Before anything is signed, someone from the office sees the home.
the contract.
One meeting. One contract. One set of keys.
the home.
We receive the guests and maintain the home. Housekeeping, collections, taxes, and incidents.
On the 5th of each month, in the account and the currency you specify.
The plan and the numbers of your home, in writing, within 48 hours.
You will receive an estimate of annual income for your home, an operating plan for renting it and caring for it, and the management fee. No obligation. No call is required; if you would rather have one, you ask for it in the same form.